Policies for a Peaceful Experience

Our Commitment to Clarity

Cancellations / No-Shows / Appointment Changes
We strongly enforce a 24 hour cancellation policy. To avoid the $25 cancellation fee, any cancellations or changes to appointments must be made at least 24 hours prior to the appointment time. If you cancel/no show twice, you will be required to prepay for your appointments in the future.

Our wish is not to inconvenience you; only to ensure a firm commitment for each appointment. There is a strong demand for services at Earth and Stone Massage Spa and we would like to accommodate as many of our clients as possible.


Late Arrivals
If you arrive late, your massage will last for the remaining time. However, you will still be responsible for full payment of the full selected session price.


Confirmation of Appointments
We will do our best to provide you with a confirmation call the day before your appointment; however, this is considered a courtesy call and is NOT a guarantee. So, whether or not you receive a confirmation call, you are still responsible for keeping your appointment time. Client consents that we may leave a message regarding appointments with whomever answers the number given or on their voicemail.


Weather Policy
In the event of poor weather conditions, we follow Fremont District RE-1. Please contact us prior to your scheduled appointment. If you are unable to reach the receptionist, our answering system will relay current closing information. If we are closed, we will contact you the next day we are open and will reschedule you for the earliest convenient opening.


Clinic Behavior
We emphasize proper, moral, and professional behavior in our Massage Therapy Clinic. Any improper remarks or behavior will not be tolerated and can result in permanent dismissal from the clinic.


Children
We strongly encourage our clients not to bring their children with them to their massage session as we cannot be responsible for their care and we must ensure a relaxing environment for all of our clientele. If it is absolutely necessary for you to bring your children, then we will request they remain in the massage room with their parent / guardian while the massage is being given.


Essential Oils/Personal Lotions
If clients are interested in bringing personal essential oils or lotions to their massage session, they should inform us when booking their appointment. While we will do our best to accommodate the request, we allow the massage therapist to decline the use of such products because the massage therapist may have a sensitivity to certain oils / products.


Client Contact
There is to be NO personal contact with the therapists outside of Earth and Stone Massage Spa unless the relationship existed prior to the client receiving the massage. This fosters a professional relationship with the Therapists and Clients. This is at the discretion of the Therapist if a prior relationship existed with the client.

Benefits of Therapeutic Massage

Pain Alleviation

Targets and reduces both chronic and acute pain.

Enhanced Mobility

Improves flexibility and range of motion

Accelerated Healing

Faster tissue repair & recovery from injuries / surgeries

Stress Reduction

Lowers levels of stress hormones

Improved Circulation

Enhances blood flow

Postural Correction

Addresses postural imbalances and misalignments

Lymphatic Drainage

Supports the body's natural detoxification process

Reduction in Scar Tissue

Breaks down and prevents the formation of scar tissue

Enhanced Sleep Quality

Alleviating pain and stress leads to better sleep.

Discover Healing & Relaxation

Schedule Your Therapeutic Massage Today!